Java Developer - Customer Success

New York, United States

Description

YayPay is a fast growing venture-backed Fintech company headquartered in New York City that creates modern accounts receivables and payments software for mid-market finance teams. YayPay’s Smart AR platform gives finance teams more insight and more control over customer and credit relationships, more working capital availability, deeper insight into their revenues, and closer relationships with their customers.

Recognised as a leading player in our industry we deliver innovative products and services for our customers by rigorously applying the principles that shape our culture: outstanding customer service, ownership and accountability; radical truth & transparency; fact-driven innovation; and mastery of high performance.


The Role

In this role you will increase YayPay’s customers’ time to value. You will be responsible for working directly with the Customer Success team and YayPay clients in the implementation and integration process, as well as with customer facing deliverables post implementation. During the implementation phase you will build CS tools, investigate implementation tickets, and being a YayPay subject matter expert in client interactions.

Reporting to the Senior Vice President of Engineering, the Java Developer - Customer Success will work closely with the Product and Engineering team in scoping requirements, assisting in development, and communicating client needs. Being a part of the Customer Success team, this individual will often be working with clients directly. The Java Developer - Customer Success, will deliver critical guidance, consultation and support on technical matters to both customers, and the internal CS team.

YayPay’s core value as a company is to deliver “Outstanding Customer Service” and the Java Developer - Customer Success will embody that by showing professionalism in all client interactions, reduce time to go-live, reduce ticket response times, and contribute to annual logo churn of less than 10%.


Responsibilities

Implementation


Ongoing Technical Support


Internal Subject Matter Expertise


Customer Engagement & Retention

Requirements

Benefits

You will receive all the usual benefits and perks you'd expect from a high-growth company. In addition, you can expect a fantastic work environment powered by an amazing team. Benefits include:

Apply for this job